Entry Level Field Service Technician
Job Title – Entry Level Field Service Technician
We are searching for a Cincinnati-based Field Service Technician to directly service equipment at customer locations in Ohio, Indiana, Kentucky, and Michigan.
About Rooted Grounds Coffee Company
Our Culture - Rooted Grounds Coffee Company is a family owned, Cincinnati-based company, that has grown from start-up to distribution in 32 states in just 9 years. We are looking for talented driven people who want to be part of a winning team and enjoy a fast pasted entrepreneurial environment. High growth means opportunities for professional development, taking on more responsibilities, and earning higher wages.
Our People & Mission - The driving force behind our constant business growth is the presence of skilled and dedicated people. If you passionate about coffee and ready to work for a growing company, come join our team and make your passion your career. You will be introduced to the coffee industry and trained by some of the best technicians in the field. You will also be a part of a team that has an incredible mission to be rooted in each community with local partnerships which have a meaningful impact on the people they serve.
Character Traits & Skills
- mechanical and technical aptitude
- creative problem solver
- customer service focused
- ability to adapt to change, and find solutions
- process-driven
- confident driven self-starter
- takes ownership of projects
- trusted member of the team and help lead change
- execute with attention to detail
Responsibilities
- Install, repair and preventative maintenance of a wide variety of commercial coffee equipment.
- Ability to travel overnight for multi-day projects, possibly several days per month.
- On-site customer training on machine operations, troubleshooting, and brand overview.
- Installation of marketing signage, coffee vessels, and coffee products delivery.
- Daily documentation of each job for inventory and invoicing.
- Maintain accurate parts inventory to support equipment service needs.
- Work in-house on equipment repair and refurbishing when not in the field.
- As needed help in a variety of areas including operations, production and warehouse.
- Maintain a clean driving record.
Training, Pay and Benefits
- In-depth training with the National Service Manager for the first 6 months to ensure mastery of technical skills.
- Field training on installation, troubleshooting, and customer service.
- Full time hourly position with 40 hours per week at $20+ / hour, with possible overtime.
- Paid vacation two weeks per year.
- Six national holidays paid time off, plus one additional float holiday.
- Unpaid time off with approval.
- Company vehicle and tools provided for field service calls.
- Company credit card provided for per diem expenses for overnight trips.
- Company uniform shirts, and allowance for pants provided.
- Payroll is run every two weeks.
- Reports directly to the National Service Manager.
- Pay increase opportunities with annual performance reviews.
Rooted Grounds Coffee
