How to Create More WOW and Keep Your Customers Happy

Description

This webinar will share:
The "brain science" behind repeat business
How customers evaluate your whole value proposition
The intangible needs customers want addressed
The 5 Step Model to creating more WOW
How to use emotional connection to speed up the transition from customer to repeat buyer and advocate

About this webinar:
The success of your business depends on creating customer experiences so memorable that they not only satisfy, they WOW. Too many companies stop at the satisfaction mark, leaving themselves vulnerable to competitive campaigns. How can you create stand-out experiences that build return business and drive those delighted customers to bring others with them? Join Manpower for this complimentary webinar.

About the presenter:
JoAnna Brandi

President of JoAnna Brandi & Company since 1990, JoAnna is a consultant, a public speaker, and the author of two books on customer loyalty, Winning at Customer Retention, 101 Way to Keep 'em Happy, Keep 'em Loyal and Keep 'em Coming Back along with Building Customer Loyalty - 21 Essential Elements in Action. She is also the Publisher of The Customer Care Coach®, a weekly self study e-mail leadership training program in "The Art and Science of Exquisite Customer Care" and "Monday Morning Motivation".

She is a contributing author to Best Practices in Customer Service and the Inc. Complete Guide to Superior Customer Service. She has served on the adjunct faculties of the University of Wisconsin (Madison) and the Graduate School of Banking. She has also served on the founding faculty of EwomenNetwork.com. JoAnna is certified in Neuro Linguistics, The Art of Empowerment, and has studied Applied Creative Thinking as well as Positive Psychology. Some of her clients include Motorola, IBM, Hewlett-Packard, and Uline.