Patron Experience Specialist

Position Overview:

The Patron Experience Specialist will assist the organization in fulfilling its mission of educating, entertaining and engaging audiences of all ages through professional theatrical productions and arts education programming.  

Responsibilities:

The Patron Experience Specialist shall be responsible for:

• Selling single tickets.
• Processing season ticket orders, including assisting with the re-seating of patrons in our new seating configuration at The Emery Theater for the 2025-26 season.
• Answering phone/email.
• Assisting patrons at the Ticket Office in our Red Bank Road location and the Box Office window at the Taft Theatre during performance dates.
• Help capture lapsed business with personal phone calls and emails, as well as personal interaction (when applicable)

The Patron Experience Specialist’s duties include assisting in all aspects of the ticket office, including but not limited to:

• Audit
  • Daily balancing of subscriber, flex pass, and individual ticket sales
• Accounts Payable and Receivable
  • Processing payments for subscribers and individual ticket accounts
• Spektrix Ticketing System
  • Building events and merchandise
  • Selling tickets within the system
  • Pulling reports upon request
  • Troubleshooting if necessary
• Other
  • Other duties and responsibilities related to the function of the ticket office as assigned

In fulfilling his/her duties, the Part-Time Patron Experience Specialist will:

• Work closely with the Patron Experience Manager to fulfill the mission of TCT.
• Be an advocate for TCT in the community.
• Consistently and accurately articulate the philosophy and policies of TCT to the staff, patrons, and the general public.

Part-Time Schedule:

• Wednesdays, 9 AM to 5 PM
• Fridays, 9 AM to 5 PM
• TCT MainStage performance weekends
• TCT Academy performance weekends

Ideal and Minimum Qualifications:

• Excellent communication and customer service skills
• Bachelor’s degree in an applicable field or equivalent training through practical business experience
• Problem solving skills
• Demonstrated ability to be a team player
• Experience with Microsoft Office
• Spektrix ticketing system experience a plus!

Compensation:

• Hourly Rate: $18 per hour
• Target start date of February 5, 2025

TO APPLY: 

No phone calls, please. Qualified candidates should submit whatever they feel best reflects their qualifications. This can come in the form of a cover letter/resume, writing samples, portfolios, and demo reels. (files should be less than 3MB in total, links are welcome).  
Please submit your materials along with references by Friday, January 17, 2025, to TCT’s Sales and Marketing